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Whether you’re a first-time viewer curious about what Hitorino offers or a creator deciding whether to go live, these are the questions we hear most often. Browse the categories below to find the answer you’re looking for — each section covers a different aspect of the platform.

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General Questions

Yes — watching streams on Hitorino is completely free. You can browse channels, watch live streams, and view VODs (past broadcasts) without paying anything or even creating an account.Creating a creator account and going live is also free. Hitorino does not charge a monthly fee to stream.Hitorino Premium is an optional paid subscription (billed monthly or annually) that removes ads for viewers, unlocks exclusive emotes and chat badges, and gives subscribers early access to new features. Premium is entirely optional — you can enjoy everything core to the platform without it.Creators can also offer their own paid channel subscriptions to their audience. These are set and managed by the creator, not by Hitorino.
Hitorino is built for solo creators — individuals streaming alone rather than as part of a team or organization. The platform is designed around that experience:
  • Solo-first discovery — Hitorino’s recommendation engine surfaces individual creators rather than large organizations or corporate channels.
  • Intimate community tools — chat features, subscriber tiers, and channel pages are optimized for one person building a close audience, not a media brand.
  • No team accounts — Hitorino accounts are personal. There are no multi-user dashboards or shared stream keys.
  • Low barrier to start — you can go live within minutes of creating an account, without review or approval.
If you’re an individual creator who wants to build a genuine, engaged audience around your content, Hitorino is built for you.
Hitorino allows a wide range of content: gaming, music, art, cooking, fitness, talk shows, coding, and general lifestyle streams are all welcome.Content that is not allowed includes:
  • Nudity or sexually explicit material
  • Graphic violence intended for shock value
  • Harassment of individuals or groups
  • Streams that violate copyright (including unlicensed music and film screenings)
  • Anything illegal in the creator’s country of residence
Review the full Community Guidelines for details. Violations can result in stream suspension or permanent account termination.
Hitorino is available globally with no geographic restrictions on viewing. Creators can broadcast from any country where Hitorino’s Terms of Service can be legally complied with.Some payment methods for Premium subscriptions or creator payouts may not be available in every country. Check Settings → Billing for available payment options in your region. If your preferred payment method isn’t listed, contact support — we’re continuously expanding payment options.

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Devices and Browsers

You can watch Hitorino on any modern device with a web browser or the Hitorino app:Web browsers (desktop and laptop):
  • Google Chrome 90+
  • Mozilla Firefox 88+
  • Microsoft Edge 90+
  • Safari 14+ (macOS)
Mobile apps:
  • iOS 15 or later (iPhone and iPad)
  • Android 8.0 or later
Smart TVs and streaming devices:
  • The Hitorino app is available on Android TV, Amazon Fire TV (3rd generation or later), and Chromecast with Google TV.
  • You can also cast from the Hitorino mobile app to any Chromecast or AirPlay-compatible device.
PlayStation and Xbox browser support is not officially tested but generally works for basic viewing.
Yes. You have three options:
  1. Hitorino TV App — Install it directly from the Android TV app store, Amazon Appstore (Fire TV), or Google TV app store.
  2. Cast from your phone — Open a stream in the Hitorino mobile app and tap the Cast button to send it to your Chromecast or AirPlay device.
  3. HDMI from your laptop — Connect your laptop to your TV with an HDMI cable and open Hitorino in your browser. Most TVs will mirror or extend your display automatically.
Yes. Hitorino fully supports Safari 14 and later on macOS and iOS. If you experience playback issues on Safari specifically, try disabling Intelligent Tracking Prevention for hitorino.tv — go to Safari → Settings → Privacy and add an exception — as it can sometimes interfere with video session management.On iOS, watching via the Hitorino app generally provides a better experience than the mobile Safari browser because the app uses a native video player optimized for Apple’s hardware.

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Streaming and Creator Questions

Hitorino supports any software that can output an RTMP stream, which includes virtually all popular streaming tools:
  • OBS Studio (free, recommended for most creators)
  • Streamlabs (free, OBS-based with additional overlays)
  • XSplit Broadcaster (paid)
  • vMix (paid, popular for multi-camera setups)
  • Restream (for simulcasting to multiple platforms simultaneously)
  • Ecamm Live (Mac, popular for interview-style streams)
Hardware encoders from AVerMedia, Elgato, and similar brands that support RTMP output also work.To connect your software to Hitorino, go to Creator Dashboard → Settings → Stream Key and copy your unique stream key. In your streaming software, set the RTMP server to rtmp://live.hitorino.tv/live and paste your stream key.
Yes. Hitorino does not prohibit simulcasting. You can stream to Hitorino and other platforms simultaneously using a multistreaming service like Restream.io or Castr, or by using OBS Studio with a plugin like obs-multi-rtmp.Be aware that simulcasting increases your upload bandwidth requirements proportionally — streaming to two platforms requires roughly twice the upload speed.
Your stream key is a private credential that authenticates your streaming software with Hitorino. To find it:
  1. Log in to your Hitorino account.
  2. Go to Creator Dashboard (the camera icon in the top navigation).
  3. Click Settings → Stream Key.
  4. Click Show to reveal your key, then copy it.
Never share your stream key publicly. Anyone with your key can broadcast to your channel. If your key is compromised, click Reset Stream Key immediately — this invalidates the old key and generates a new one.
Hitorino offers several ways for creators to earn:
  • Channel Subscriptions — Viewers pay a monthly fee to subscribe to your channel. You set the price (within platform limits) and Hitorino takes a 30% platform fee; you keep 70%.
  • Bits (virtual tips) — Viewers purchase Bits through Hitorino and send them during your stream as a form of real-time tipping. You receive a cash equivalent for every Bit sent in your channel.
  • Ad Revenue — Once you reach Partner status, Hitorino places pre-roll and mid-roll ads on your streams and shares a portion of the revenue with you.
  • Creator Gifts — Viewers can send one-time gift purchases directly to your channel.
To receive payouts, go to Creator Dashboard → Monetization → Payout Settings and connect a PayPal account or bank account (bank transfers available in supported countries).
Low viewer counts are common when you’re just starting out and are usually not a technical problem. That said, a few settings can inadvertently suppress discoverability:
  1. Check your stream category — Make sure you’ve selected the correct game or category before going live. Streams without a category are excluded from browse pages.
  2. Set an attractive stream title — Your title appears in search results. A specific, descriptive title (e.g., “Chill Dark Souls run – no armor challenge”) outperforms generic titles.
  3. Confirm your channel is set to Public — Go to Creator Dashboard → Channel Settings and verify visibility is set to Public, not Unlisted.
  4. Enable VODs — Enabling past broadcast storage increases your discoverability through search even when you’re not live.
For strategies beyond settings, visit the Creator Growth Guide in the Creator Hub.

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Privacy and Account Security

Your viewing history — the channels you’ve watched and for how long — is private by default. It is not shown to other users, channel owners, or the public. Hitorino uses it internally to power your personal recommendations.You can delete your viewing history at any time under Settings → Privacy → Clear Watch History.
You can browse and watch streams without an account, which is fully anonymous. No cookies beyond essential session cookies are set for logged-out visitors.If you create an account, your username is visible to other users when you participate in chat. You can choose any username — it doesn’t have to reflect your real name.
To permanently delete your Hitorino account:
  1. Go to Settings → Account → Delete Account.
  2. Read the warning — deletion is permanent and removes all your data, including subscriptions, chat history, and any creator content.
  3. Enter your password to confirm and click Delete My Account.
If you’re a creator with an active payout balance, you must process a final payout withdrawal before deletion is permitted. Account deletion requests are processed within 30 days in compliance with applicable data protection regulations.

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Support and Contact

There are several ways to reach us depending on the urgency and type of issue:
  • Help Center & Tickets — support.hitorino.tv — Search the knowledge base or submit a ticket. We respond within 24 hours.
  • Billing Issues — Email billing@hitorino.tv for payment disputes, refund requests, and subscription problems.
  • Safety Reports — Use the Report button on any stream, chat message, or profile page to flag content or behavior that violates community guidelines. Safety reports are reviewed within 12 hours.
  • Creator Partnership Inquiries — Email partners@hitorino.tv for sponsorship, partnership, and media inquiries.
Support is available in English, Japanese, and Spanish. Indicate your preferred language in your ticket subject line.
Our support team operates 24 hours a day, 7 days a week for safety-related issues (abuse, harassment, account compromise).For general support tickets and billing inquiries, our team is available Monday through Friday, 9 AM – 9 PM JST (UTC+9). Tickets submitted outside those hours are answered on the next business day, usually within a few hours of the team’s start time.
Yes — the Hitorino Community Hub at community.hitorino.tv is a forum where viewers and creators discuss streaming tips, feature requests, and platform updates. It’s a great place to connect with other solo creators and get advice from experienced members.Hitorino also has an official Discord server. Join via the invite link pinned in the Community Hub — look for the #announcements channel for the latest platform news and the #creator-support channel for peer-to-peer help.
Bug reports: Submit a ticket at support.hitorino.tv and select Bug Report as the category. Include your browser/app version, operating system, a description of what happened, and steps to reproduce it. Screenshots or screen recordings are extremely helpful.Feature suggestions: Post your idea in the #feature-requests channel on the Hitorino Discord, or in the Feature Requests category on the Community Hub. Our product team reviews community requests monthly and uses upvotes to prioritize what to build next.